Let’s help by answering some of your questions

How do we get started?

The process is simple:

  • We review your current merchant account statements and provide you a detailed comprehensive proposal for you to review. If you don’t have statements because your business has never accepted credit cards, we will send you a mock proposal showing you the rates and fees.
  • We require a copy of a voided business check or bank letter so the merchant service funds can be deposited into your account.
  • We send a one page worksheet to ask questions about the business and the 51% owner(s). Once we have received the completed worksheet, we will send you the formal application ready to be signed with all the proposed rates and fees.
  • The formal application requires signatures:
      1. Merchant Representations and Certifications
      2. Personal Guarantee or we will also accept the previous years’ tax returns or CPA copy of a P&L and a signature will not be required on the personal guarantee line.
      3. Conformation page.
  • We will submit all the documents to the underwriter to review and we should have you approved in as short as one day, up to a few short days depending on the type of account.
What is EMV?

EMV is an acronym that stands for EuroCard MasterCard Visa. EMV cards are microchip credit cards that are more secure due to the extra data stored in the microchip. To complete a transaction with these new cards, they need to be dipped into the slot of an EMV credit card machine or device. These new cards are important because they offer better protection for the card holder.

What are people referring to when they say there is a Liability Shift?

If the retailer does not accept EMV cards, the liability of a charge back from a card holder will fall onto the merchant. For example- John goes shopping at a clothing store and uses a stolen EMV credit card; the Clothing store will be covered by the processor in this fraudulent transaction because the merchant used an EMV chip reader. If the merchant does not have an EMV credit card machine or EMV reader, then the charge back will be the merchants’ responsibility.

What is PCI Compliance?

As of 2009, the federal government has made PCI Compliance a requirement for merchants due to the alarming number of attacks stealing credit card information through cyber hacking.

PCI Compliance has two parts:

    • 1. A security questionnaire that needs to be filled out online by the merchant annually.
    • 2. Security scan will be completed on your companies network every quarter.
Are there fees to switch?

No, there are no fees to switch and no application fees to get set up with us.

Can I use my current equipment?

Yes, we can reprogram your existing equipment at no fee. If you need to upgrade or need a new machine, we offer a variety of machines to purchase at wholesale on the Equipment Pricing Page.

Will I experience any delay in my service?

No, we can arrange reprogramming of your current equipment during off hours and in most cases, it usually takes less than 30 minutes to complete. If you purchase the equipment from us we will have it programmed and ready to go so it will be a simple plug and play and you will be ready to start accepting credit cards.

What are the requirements to accept credit cards on my website?
    • 1. DBA (Doing Business As) name clearly stated on the site and the product should correspond with the DBA Name.
    • 2. The ownership of the website should be in the owner or companies name and able to be verified.
    • 3. Customer service phone number or email address is clearly posted.
    • 4. Privacy Policy – this is to inform customers if your company sells any personal information to a 3rd party company or vendor.
    • 5. Return/Refund policy.
    • 6. SSL Certificate for the secure payment page this should include the SSL Lock.
    • 7. Delivery method and timing are clearly stated.

Reach out today for a quote

If we didn’t answer all of your questions, feel free to drop us a line anytime.

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